The Best Buy mobile app is one of the most downloaded retail apps in the world. As a Sr. Experience Designer I was asked to envision its future by creating a cutting edge visual design concept to guide the future of product design at Best Buy.

• Create a mobile first visual design strategy

• Push the boundaries of product design while adhering to accessibility principles

• Generate product design concepts based on user personas and existing data

• Articulate design decisions at multiple levels of the business

As a Sr. Experience Designer, I lead the integration of Artificial Intelligence (AI) into Best Buy’s customer support employee and customer experience. This project revolutionized the Support Agent workflow by leveraged a large language model to build a new customer view with an intuitive virtual communication interface.

• Lead AI experience strategy to automate routine tasks for improve overall response time

• Guide other designers in visual and experience design practices

• Apply user-centered design principles to ensure the AI integration results in an intuitive and user-friendly interface

• Create an intuitive multi-customer view, allowing agents to access critical and appropriate customer information

• Implement an iterative design process that incorporated feedback from stakeholders and end-users for continuous improvements

• Deliver wireframes, journey maps, prototypes and final designs

As a Sr. Experience Designer, I spearheaded the creation of an accessible design system for Best Buy internal tools. With a focus on fostering collaboration, I facilitated its integration across a diverse set of components and products.

• Design an employee centric design system for use across multiple teams and applications

• Define a strategic vision for the design system, in alignment with business goals

• Build and maintain a Figma component library in accordance with brand guidelines

• Lead cross-team collaborative workshops and review sessions

• Facilitate integration of the design system across multiple internal products

• Monitor and measure the impact of the design system through key performance indicators, such as improved development efficiency, reduced time-to-market, and enhanced user satisfaction

s a Sr. Experience designer, I worked cross-functionally along with Apple Inc. engineers to create a newly streamlined repair experience for Geek Squad repair agents

As a UX Designer (CW), I introduced the role of UX to a new team while working in tandem to reduce labor time, close sales faster and shift to an online first experience.

As a UX Designer (CW), I partnered with the research team to synthesize data and deliver journey maps for a simplified and encapsulating customer communication experience.

I worked cross-functionally to deliver journey maps, wireframes, prototypes and visual designs for Best Buy’s primary transacting system.

In may of 2019 I released Creatures Crypt on the App Store. I created this iOS game with the Unity Game Engine.

Fibley LLC is dedicated to immersive story telling through interactive art and technology.

• Create prototypes, wireframes and designs for various healthcare applications

• Explore augmented and extended reality experiences for use in the health care industry

• Creating visual design element for user interfaces and marketing content

• Design initial concepts for Boston Scientific displays and break rooms

• Model 3D environments and components for environmental designs

• Create branding and marketing material for both new and existing brands

As a sophomore in high school my design was selected out of hundreds to be the official crest of the USS Minnesota SSN 783 (Virginia Class Nuclear Powered Submarine)